Frequently Asked Questions (FAQ)
Have questions about our logistics, transport, warehousing, or procurement services?
We’ve Got Answers.
You’re in the right place. Our FAQ page provides quick, clear answers to the most common questions about how Ukwimya works, where we operate, and how we can support your business. Whether you’re planning a shipment, requesting a quote, or exploring our regional capabilities, this section is designed to help you move forward with confidence.
What services does Ukwimya offer?
Ukwimya provides dependable transportation, comprehensive logistics solutions, temporary warehousing, and expert procurement services to businesses and individuals operating between Zambia, Zimbabwe, South Africa, and locally within Zambia.
Which countries do you serve?
We operate across Zambia, Zimbabwe, and South Africa — offering cross-border services as well as local support in Zambia.
How do I contact Ukwimya for service inquiries or support?
You can reach us via our Contact page on the website, email us at contact@ukwimya.com, or call our customer support lines listed on the Contact Us page.
What types of transportation services are available?
We offer efficient road freight services for both full truckload (FTL) and less-than-truckload (LTL) shipments between Zambia, Zimbabwe, and South Africa. We also handle specialized cargo depending on client needs.
Can you manage cross-border customs documentation?
Yes — we support customs documentation and compliance for shipments crossing borders, helping to ensure smooth transit and clearance.
How can I track my shipment?
Shipment tracking is available. You can receive updates through your account manager or on request via email or phone.
What commodities can you transport?
We transport general cargo, industrial goods, retail products and project cargo. Special arrangements can be made for unique freight needs.
What logistics solutions do you offer?
Our logistics services include freight planning, distribution coordination, inventory coordination, route optimization, cargo consolidation, and delivery scheduling to streamline your supply chain.
How do you ensure cargo safety and security?
We use trusted carriers, secure handling protocols and offer optional insurance coverage to safeguard goods in transit.
Do you provide logistics consulting services?
Yes. We offer professional logistics consulting to help businesses improve efficiency, reduce costs, and optimize supply chain performance.
What is temporary warehousing?
Temporary warehousing refers to short-term storage solutions designed for clients needing space for goods during transit, import/export processes, staging before delivery, or seasonal stock holding.
Where are your warehouse facilities located?
Our temporary warehousing facilities are located in strategic hubs within Zambia. Specific locations and availability details are provided upon request or during service discussions.
What types of warehousing services do you provide?
We offer secure storage for general goods, bonded storage where applicable, inventory management support, and handling services such as loading/unloading and basic stock checks.
Is inventory tracking available for stored goods?
Yes. We provide inventory tracking and reporting to help clients know what is in storage and manage stock movements effectively.
Do you offer value-added services in your warehouses?
Yes. Our temporary warehousing solutions include options such as labeling, repackaging, order staging, and inspection on request.
What is included in your procurement services?
Ukwimya’s procurement services help businesses source products and materials locally or from regional markets, manage supplier relationships, negotiate terms, and support purchasing processes from requisition to delivery.
Can you source goods from Zimbabwe or South Africa?
Yes. We source products and materials from across the region — including Zimbabwe and South Africa — and manage the import process into Zambia.
What kind of supplier vetting do you perform?
We conduct supplier due diligence, quality checks, compliance verification, and performance assessments to ensure we partner with trusted and reliable vendors.
How can I request a quote for your services?
Request a quote through our website’s Contact or Quote Request page, or send your requirements to contact@ukwimya.com. Clearly describe your cargo, distance, and any specific needs for accurate pricing.
What factors influence pricing for logistics and transportation?
Pricing depends on cargo type, distance, delivery timing, customs requirements, storage duration, and additional services like packaging or special handling.
What payment methods are accepted?
We accept bank transfers and other secure payment options as agreed upon in your service agreement.
Do you help with customs clearance at borders?
Yes. Our team assists with preparing and processing customs documents and works with border agencies to facilitate efficient clearance.
What documents are required for cross-border shipments?
Common required documents include commercial invoices, packing lists, bills of lading, customs declarations, and certificates of origin. We help guide clients through these requirements.
How long does customs clearance take?
Clearance times vary by border, cargo type, and regulations. We work to expedite the process and keep clients informed of progress.
How do I reach customer support?
Our customer support team can be reached via email at contact@ukwimya.com or by phone through the numbers listed on our Contact Us page.
What are your business hours?
- Monday – Friday | 08:00 AM – 05:30 PM
- Saturday | 09:00 AM – 01:00 PM
- Sunday & Public Holidays | Closed
Can Ukwimya handle urgent or time-sensitive shipments?
Yes. We offer priority transportation and expedited logistics for urgent delivery needs.
Is cargo insurance available?
Yes. Insurance options are available and can be included based on shipment value and client requirements.
Do you provide after-hours support?
Emergency logistics support is available for critical operations — speak to an account manager for details.
What kinds of vehicles are in your fleet?
1-tonne pick-ups
8-tonne open and closed trucks
15-tonne and 20-tonne tautliners
Super link tautliner and flat deck
28-tonne Pantech trailers
Our Partner
Smart Logistics. Strong Partnerships.
Still have questions or need a tailored solution?
Our experienced logistics team is ready to help you plan, move, and store your goods efficiently.
Give us a call:
+260 976 751 986
contact@ukwimya.com
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